Asked before every airport run.

No. The form asks for a name, an email and a number — nothing else. Your reference is what identifies the booking afterwards.

Whenever you know the time. Early-morning airport runs and graduation week fill first, so a few days ahead is sensible; the same evening is usually fine for a local journey.

Book them one at a time, or email elitetaxistandrews@gmail.com with the list and we will set them up together.

Yes, once paid online through the secure link we send after confirming availability. Pay-on-arrival prices are estimates and the final fare is metered.

Card or cash with the driver, or ask us for a secure card payment link when you book. Bookings made in chat are always pay on arrival.

Waiting time is inside the fixed fare for the journey you book, and a monitored flight that lands late simply moves the pickup. If a car is held well past the agreed time, we charge in 15-minute blocks at the rate stated when we confirm.

We track the flight number you give us and hold the car. No charge for a delay outside your control.

Standard transfers: the short-stay pickup. VIP: inside arrivals with a name board.

At elitetaxistandrews.co.uk/manage with your reference and the email you booked with. Free up to 12 hours before pickup.

The page will tell you to call +44 7862 006604 — a driver is already committed, and we will do what we can by voice.

Prepaid cancellations are refunded to the same card, processed by hand within 3 working days.