Cancellation policy
Free to change or cancel yourself up to 12 hours before pickup. Inside that window, call us.
This document is a draft, written for Elite Taxi St Andrews to review with its own legal adviser before launch. It is not legal advice and it binds nobody yet. Every bracketed placeholder below marks a detail only the client can supply.
Last reviewed: [date of legal review].
Do it yourself
Use your booking reference and the email you booked with at https://elitetaxistandrews.co.uk/manage. No account. The same two fields open the record, let you move the time or the route, and let you cancel.
The 12-hour cutoff
Changes and cancellations close 12 hours before pickup, because a driver is already committed. The page will say so and give you the booking line. Call +44 7862 006604 and we will do what we can by voice — there is no promise we can still move the car.
If you paid in advance
A cancellation made outside the cutoff refunds the fare to the same card. It is processed by hand within 3 working days, so it may not appear the same day. A change that raises the fare is payable to the driver; a change that lowers it is refunded the same way.
If you are paying on arrival
Nothing has been charged, so there is nothing to refund. Cancelling outside the cutoff releases the car. A dearer route or a larger vehicle simply becomes the fare due to the driver.
No-shows
[no-show charge, if any, to be set by the client before launch]. If we cannot find you at the pickup and cannot reach the number on the booking, the journey may be treated as cancelled from our side.